Northwest Central Dispatch System

Professional Dispatch

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Established 1972
Serving the following communities:

Arlington Heights

Buffalo Grove

Elk Grove Village

Hoffman Estates

Inverness Police

Mount Prospect

Palatine

Palatine Rural Fire Protection District

Prospect Heights Police

Rolling Meadows

Schaumburg

Streamwood


Com Ed Power Outage Map
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Power Outage Map
View the system status of the ComEd Service Territory.


AGENCY PROFILE

Northwest Central Dispatch System is committed to providing the highest level of services we can to insure the health, safety and well-being of the public and our emergency responders.

Northwest Central Dispatch System (NWCDS) is a consolidated emergency dispatch system, serving sixteen northwest suburban police and fire departments in suburban Cook County, Illinois. The combined population of the communities is approximately 496,933 covering over 126.4 square miles.

The center was renovated in 2003 to a state-of-the-art communication center.  The Center is staffed by Public Safety Telecommunicators.

NWCDS dispatches approximately 244,000 calls for service annually and answers an average of 1,358 telephone calls per day.  294,000 9-1-1 calls are received.

The telecommunication’s staff is responsible for receiving calls for assistance from the public and sending an appropriate police, fire or medical response. All Telecommunicators are EMD (Emergency Medical Dispatch) and EFD (Emergency Fire Dispatch) certified.

TELECOMMUNICATORS

A Telecommunicator or Emergency 9-1-1 Calltaker/Dispatcher is a critical part of the emergency response team and is the first point of contact for the citizens of the communities served. An emergency  Telecommunicator is responsible for answering emergency calls on 9-1-1 and 10 digit emergency lines, dispatching police officers and firefighters to calls for service using a Computer Aided Dispatch (CAD) system.

 

EMD

EMERGENCY FIRE & MEDICAL DISPATCH

NWCDS uses a Fire & Emergency Medical Dispatch System.  The system is a valuable way to identify & classify different types of fire and medical emergencies by providing pre-arrival and first aid instructions until firefighters & paramedics arrive on the scene of the emergency. The EMD program is facilitated under the guidance of the Northwest Community Hospital Medical Director and each Telecommunicator providing EMD is licensed with the Illinois Dept. of Public Health.

If you have a Police, Fire or Medical Emergency
dial 9-1-1.

THE INFORMATION

NWCDS utilizes an Enhanced 9-1-1  (E9-1-1) telephone network. In many cases the E9-1-1 system displays the caller’s name, location and phone number. This display is dependent upon whether the person is calling from a landline or cellular phone or the using Voice over Internet Protocol (VoIP).

 

THE MAPPING SYSTEM

NWCDS utilizes a digital mapping system that automatically displays the caller’s location when the dispatcher answers a
9-1-1 call. The mapping system also allows the dispatcher to display digital photographs of the area where the call is coming from in order to provide more information to the responding units.

 

Mapping

A Communications Hub For Speciality Dispatch Services

MABASILEASIL-TERTNIPAS

Northwest Central Dispatch System has been awarded accreditation as an EMD Dispatch Center of Excellence.

We are the the first center in Illinois and 139th in the world to earn this distinction.

Northwest Central Dispatch is the first center in Illinois to partner with the National Center for Missing and Exploited Children.

We are dedicated to help ensure every missing and sexually exploited child is given the best chance to be found alive and unharmed.

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Announcing our Citizen Alert System!

Our emergency notification system enables your Community to provide you with critical information quickly in a variety of situations, such as unexpected road closures, missing persons, or evacuation requests.

You will receive time-sensitive messages wherever you specify, such as your home, cell, or business phone, email, text messages, hearing impaired receiving devices, and more. You pick where, you pick how.


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Commercial Mobile Alert System (CMAS) and Wireless Emergency Alerts (WEA)

The Commercial Mobile Alert System (CMAS) is the system interface to the Wireless Emergency Alerts (WEA) service that wireless carriers have been rolling out across the nation in 2012. CMAS is a partnership between FEMA, the Federal Communications Commission (FCC), and wireless carriers, to enhance public safety.

CMAS allows public safety authorities to send geographically targeted, text-like Wireless Emergency Alerts to the public. WEAs will relay Presidential, AMBER, and Imminent Threat alerts to mobile phones using cell broadcast technology that will not get backlogged during times of emergency when wireless voice and data services are highly congested.

CMAS/WEA complements the existing Emergency Alert System (EAS) which sends warnings to television and radio via broadcast, cable, satellite, and wireline communications pathways.

For additional information http://www.fema.gov/commercial-mobile-alert-system


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Ask a 9-1-1 Telecommunicator...

 

 

 

 

 

 

 

 


© Northwest Central Dispatch System 2014
1975 E. Davis Street, Arlington Heights, IL 60005 847-398-1130