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Northwest Central Dispatch
System is a consolidated, multi-jurisdictional emergency
communications system which presently serves
Arlington Heights,
Buffalo Grove,
Elk Grove Village,
Hoffman Estates, Inverness Police,
Mount Prospect,
Palatine,
Palatine Rural Fire Protection District, Prospect Heights Police,
Rolling Meadows, Schaumburg, and Streamwood.
NWCDS answers about
274,000 emergency telephone calls per year and dispatches about
222,000 police calls and 52,000 fire/EMS calls. The authorized
staffing levels are 65 telecommunicators, 2 alarm operators, 7
operations managers, and 12 administrative/professional
staff members.
The communications center has eighteen dispatch
positions. There are 5 positions dedicated to police dispatch
and 4 positions dedicated to fire dispatch the remaining
positions are staffed by an alarm operator, supervisory
personnel or call takers as staffing allows. The fire dispatch
positions act as the principal telephone answering points when
dedicated call takers are not on duty.
Northwest Central Dispatch
System provides Emergency Medical Dispatch (EMD) services using
the program developed by Priority Dispatch Consultants. The system is a valuable way to identify and classify
different types of medical emergencies and provide Basic Life
Support instructions until Paramedics arrive on the scene. The
program is facilitated by the National Academies of Emergency
Dispatch and the Northwest Community Hospital Emergency Medical
Services System. All Emergency Medical Dispatchers are licensed
with the Illinois Department of Public Health. |
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