Northwest Central Dispatch System (NWCDS) is an intergovernmental consolidated emergency dispatch system, providing 9-1-1 services for several communities in northwest suburban Chicago. The combined population of the communities is nearly 500,000 covering over 170 square miles.

If you need police, fire, or EMS, please dial 9-1-1 immediately.

NWCDS is in the process of selecting a new CAD, RMS, and Mobile Data System. NWCDS would like to contract with a consultant/consulting firm for project management services. Link for RFQ below.
RFQ - Project Management/Consultant Services for Computer Aided Dispatch (CAD)

Questions submitted by Federal Engineering with answers by NWCDS Management

The state of the art center handles an average of 1,677 telephone calls per day and dispatches approximately 246,000 calls for service annually. The center is staffed by Public Safety Telecommunicators who have completed a comprehensive training program and participate in ongoing continuing education.

NWCDS is also the primary dispatch center for:

• MABAS (Mutual Aid Box Alarm System) Division 1
• ILEAS (Illinois Law Enforcement Alarm System)
• IL-TERT (Illinois Telecommunicator Emergency Response Taskforce)
• NIPAS (Northern Illinois Police Alarm System)

NWCDS is proud of the following achievements:

• Accredited Emergency Fire Dispatch Center of Excellence (IAED)
• Accredited Emergency Medical Dispatch Center of Excellence (IAED)
• Certified Partner with the National Center for Missing and Exploited Children
• Project 33 Training Certification (APCO)