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Northwest Central Dispatch System has been awarded accreditation as an EMD Dispatch Center of Excellence. We are the the first center in Illinois and 139th in the world to earn this distinction.
Northwest Central Dispatch System is a consolidated, multi-jurisdictional emergency communications system which presently serves the communities of Arlington Heights, Buffalo Grove, Elk Grove Village, Hoffman Estates, Inverness Police, Mount Prospect, Palatine, Palatine Rural Fire Protection, Prospect Heights Police, Rolling Meadows, Schaumburg, and Streamwood. NWCDS answers about 274,000 emergency telephone calls per year and dispatches about 222,000 police calls and 52,000 fire/EMS calls. The authorized staffing levels are 71 Telecommunicators, 2 Alarm Operators, 7 Operations Managers, and 12 Administrative staff.
Northwest Central Dispatch System provides Emergency Medical Dispatch (EMD) services using the program developed by Priority Dispatch Consultants. The system is a valuable way to identify and classify different types of medical emergencies and provide Basic Life Support instructions until Paramedics arrive on the scene. The program is facilitated by the National Academies of Emergency Dispatch and the Northwest Community Hospital Emergency Medical Services System. All Emergency Medical Dispatchers are licensed with the Illinois Department of Public Health.
A Communications Hub For Speciality Dispatch Services
   
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Announcing our Citizen Alert System!
Our emergency notification system enables your Community to provide you with critical information quickly in a variety of situations, such as severe weather, unexpected road closures, missing persons, and evacuation of buildings or neighborhoods.
You will receive time-sensitive messages wherever you specify, such as your home, cell, or business phone, email, text messages, hearing impaired receiving devices, and more. You pick where, you pick how.
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