Northwest Central Dispatch System

Citizen Satisfaction Survey

You may have called Northwest Central Dispatch System for 9-1-1 assistance. To help improve our service, it is important to know how you feel about your contact with us. The information provided will be used in evaluating our service.

Please take a few minutes to complete this brief survey.

Case Number:
Please enter the date, time, and location.	Date of Call mm/dd/yy: Time of Call: 12:00 - 01:00 a.m. 01:00 - 02:00 a.m. 02:00 - 03:00 a.m. 03:00 - 04:00 a.m 04:00 - 05:00 a.m. 05:00 - 06:00 a.m. 06:00 - 07:00 a.m. 07:00 - 08:00 a.m. 08:00 - 09:00 a.m. 09:00 - 10:00 a.m 10:00 - 11:00 a.m. 11:00 - 12:00 p.m. 12:00 - 1:00 p.m. 1:00 - 2:00 p.m. 2:00 - 3:00 p.m. 3:00 - 4:00 p.m. 4:00 - 5:00 p.m. 5:00 - 6:00 p.m. 6:00 - 7:00 p.m. 7:00 - 8:00 p.m. 8:00 - 9:00 p.m. 9:00 - 10:00 p.m. 10:00 - 11:00 p.m. 11:00 - 12:00 a.m.
	Enter the Address or Intersection:
Select the community where assistance was requested?	Arlington Heights Buffalo Grove Elk Grove Village Hoffman Estates Inverness Mount Prospect Palatine Prospect Heights Rolling Meadows Schaumburg Streamwood
What services were requested?	Police Fire Medical Non-Emergency
Was your call answered promptly?	Yes No
Was the call taker courteous and helpful?	Yes No
Was your call handled in a professional manner?	Yes No
How satisfied were you with the service provided by the 9-1-1 Center?	Extremely Satisfied Somewhat Satisfied Satisfied Dissatisfied
Please share any comments or suggestions about your experience calling 9-1-1.	Comments
Name: