NWCDS has been a model for consolidated government and shared services since 1972. The multi-jurisdictional 9-1-1 center serves 11 northwest suburban communities with a population of about 500,000 people. The center’s trained Telecommunicators have been using Emergency Medical Dispatch (EMD) protocols since 1995 and Emergency Fire Dispatch (EFD) since 2011.
The EMD and EFD protocols are scripted questions and instructions asked or provided when a 9-1-1 caller is requesting an ambulance or the fire department. The protocols are created by the International Academy of Emergency Dispatch (IAED), which is also the accrediting body. In order to achieve these accreditations, NWCDS has to meet or exceed many points of accreditation including compliance with the protocol standards, training, regular quality assurance reviews, and organizational requirements.
NWCDS first received “ACE” (accredited center of excellence) status with EMD in 2010, and has reaccredited every 3 years. The center achieved ACE status in 2016 for EFD and just reaccredited for the first time. NWCDS is the only center in Illinois that holds ACE accreditations for both EMD and EFD. “There’s a tremendous amount of work that goes into reaccrediting as an ACE,” said IAED Chair of Accreditation Christof C. Chwojka. “We’re certainly proud of Northwest Central Dispatch System and its dedication to this process. Reaccrediting in two disciplines simultaneously is no easy feat. NWCDS is part of an elite group of dual-ACE agencies. We commend them for their hard work."
John Ferraro, Executive Director of NWCDS issued the following statement: “We are proud of our affiliation with IAED and are firm believers in EMD and EFD protocols. It is our mission to provide the best possible service to the citizens, and the use of EMD and EFD protocols helps us meet that mission. Receiving ACE recognition is validation that we are doing our jobs at a high level and exceeding industry standards. I want to thank the entire NWCDS staff for their commitment to excellence. Without their skills and dedication, the accreditation would not be possible. I would also like to thank Operations Manager Dan Sacomano for all of his hard work in submitting the applications. We appreciate the guidance we receive from our member communities, and our partners at Northwest Community Hospital.”
Please email John Ferraro, Executive Director with any questions. JFerraro@nwcds.org Thank you.
We are excited to wish everyone a happy National Public Safety Telecommunicator Week (NPSTW). Initially conceived in 1981 by Patricia Anderson of the Contra Costa County Sheriff’s Office in California, NPSTW was created to raise public awareness of the hard work and dedication of public safety Telecommunicators. In October 1991, APCO International successfully lobbied to receive a formal proclamation by Congress, which was signed by President Bill Clinton, designating the second full week in April as National Public Safety Telecommunicators Week. We hope you enjoy the week.
Thank you for checking in on the release of the NWCDS RFP for CAD/LRMS/FRMS/Mobile Data. The consultants from Mission Critical Partners together with the NWCDS RFP Selection Committee continue to work on the final document. The RFP will be published the week of August 21, 2017. It is estimated that vendors will be given 8-weeks to submit proposals with a due date of October 20, 2017. Please email John Ferraro, Executive Director with any questions. JFerraro@nwcds.org Thank you.
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